Contact information

SoulWoven is committed to providing clear, friendly, and professional customer support.

You may contact us regarding:

  • Product information;
  • Order status;
  • Shipping questions;
  • Returns and refunds;
  • Damaged or defective products;
  • Payment concerns;
  • Website assistance;
  • General business inquiries.

Business Information

Business Name: SoulWoven
Website: soulwoven.website
Year Established: 2023

Mailing and Business Address

SoulWoven
107-7580 Columbia St
Vancouver, BC V5X 4S8
Canada

Please do not send returns to this address without first receiving authorization and return instructions from our customer support team.

Email Support

Email: support@soulwoven.website

Email is the preferred method for order-related assistance.

To help us respond efficiently, please include:

  • Your full name;
  • Order number;
  • Email address used during checkout;
  • A clear description of your request;
  • Relevant photographs or videos where applicable.

Telephone Support

Phone: +1 604 322-0112

Telephone availability may vary. For detailed order investigations, returns, refunds, or photographic evidence, email support is recommended.

Customer Service Hours

Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday and Sunday: 10:00 AM–4:00 PM Pacific Time

Hours may vary on Canadian public holidays.

Response Time

We aim to respond to customer inquiries within 24 business hours.

During holidays, promotions, or periods of unusually high demand, additional response time may be required.

Submitting multiple messages about the same request may delay processing. Please reply within the original email conversation whenever possible.

Order Changes and Cancellations

Order changes and cancellations are not guaranteed after fulfillment has begun.

Contact us immediately if you need to update:

  • A shipping address;
  • A recipient name;
  • A product variant;
  • An order quantity;
  • A cancellation request.

Returns

All returns require prior authorization.

Do not return any product before contacting support@soulwoven.website and receiving instructions. Unauthorized returns may not be processed.

Privacy

Information submitted to our support team will be used to review and respond to your inquiry, maintain service records, prevent fraud, and meet legal obligations.

Please do not send sensitive payment details, account passwords, or complete credit card numbers by email.