Terms of service
These Terms of Service govern your access to and use of soulwoven.website, including all purchases, services, information, features, and content made available by SoulWoven.
By accessing our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using the website.
1. About SoulWoven
SoulWoven is an online retail business established in 2023 and located at:
107-7580 Columbia St
Vancouver, BC V5X 4S8
Canada
You may contact us at:
Email: support@soulwoven.website
Phone: +1 604 322-0112
2. Acceptance of Terms
By visiting the website, creating an account, placing an order, submitting information, or using any website feature, you confirm that:
- You have read and accepted these terms;
- You are legally capable of entering into a binding agreement;
- You will use the website only for lawful purposes;
- The information you provide is accurate and complete.
If you do not agree with these terms, you must not use the website.
3. Eligibility
You must be at least the age of majority in your jurisdiction to place an order independently.
If you are under the age of majority, you may use the website only with the permission and supervision of a parent or legal guardian.
4. Website Use
You agree not to:
- Use the website for unlawful, deceptive, fraudulent, or abusive purposes;
- Interfere with the security or operation of the website;
- Upload malicious software, harmful code, or unauthorized content;
- Attempt to access restricted systems or customer information;
- Copy, reproduce, resell, or exploit website content without authorization;
- Submit false payment, identity, shipping, or contact information;
- Use automated systems to scrape or overload the website.
We reserve the right to suspend or terminate access where misuse is reasonably suspected.
5. Product Information
We make reasonable efforts to display product descriptions, images, colors, dimensions, materials, and specifications accurately.
However:
- Colors may appear differently depending on screen settings;
- Handmade-inspired or decorative products may have minor variations;
- Measurements may vary slightly due to manual measurement;
- Packaging may change without notice;
- Product images may include decorative props that are not included;
- Actual products may differ slightly from images without affecting their essential function.
Please review the complete product description before ordering.
6. Pricing and Availability
All prices are displayed in the currency shown during checkout unless otherwise stated.
We reserve the right to:
- Modify prices at any time;
- Correct pricing or description errors;
- Limit quantities;
- Discontinue products;
- Reject or cancel orders affected by technical or pricing errors;
- Update promotions without prior notice.
Products are subject to availability. Adding an item to your cart does not reserve inventory.
7. Orders
Submitting an order constitutes an offer to purchase. Your order is not considered accepted until it has been confirmed and processed.
We may refuse, limit, or cancel an order where:
- The product is unavailable;
- Payment cannot be verified;
- Fraud or unauthorized activity is suspected;
- The order contains incorrect information;
- A pricing or inventory error occurred;
- Shipping is unavailable to the destination;
- The order violates these terms or applicable law.
If a paid order is cancelled by us, an appropriate refund will be issued.
8. Payment
You agree to provide current and accurate billing information.
Available payment methods are displayed during checkout and may be processed by third-party payment providers. SoulWoven does not directly control all payment processing systems.
You authorize the applicable payment provider to charge the total amount shown at checkout.
9. Taxes, Duties, and Import Charges
Applicable taxes may be calculated and collected during checkout.
For international deliveries, customers may be responsible for customs duties, import taxes, brokerage charges, or local fees imposed by the destination country unless such charges are expressly included at checkout.
SoulWoven does not control government assessments or customs processing.
10. Shipping
SoulWoven provides free standard shipping worldwide.
Estimated delivery generally takes 7–10 business days, subject to destination, carrier operations, customs procedures, weather, public holidays, and other circumstances.
Shipping estimates are not guaranteed delivery dates.
Please review our Shipping Policy for complete information.
11. Returns and Refunds
Eligible purchases may be returned free of charge within 30 days of delivery, subject to our Return and Refund Policy.
By placing an order, you agree to follow the return authorization and inspection procedures described in that policy.
12. Intellectual Property
All website materials, including the SoulWoven name, branding, logos, graphics, layouts, photographs, product descriptions, text, and other original content, are owned by or licensed to SoulWoven and protected by applicable intellectual property laws.
You may not reproduce, publish, distribute, modify, sell, license, or commercially exploit our content without prior written permission.
13. Third-Party Services and Links
The website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, social media platforms, and external websites.
We are not responsible for the content, policies, availability, or actions of independent third parties. Your use of those services may be governed by separate terms.
14. Reviews and User Content
If you submit a review, photograph, comment, suggestion, or other content, you confirm that:
- You own or have permission to submit it;
- It is accurate and lawful;
- It does not infringe third-party rights;
- It does not contain harmful or abusive material.
You grant SoulWoven a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, and display submitted content for business and promotional purposes, subject to applicable law.
15. Disclaimer of Warranties
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted or error-free;
- Every product will remain available;
- All website content will be free from technical inaccuracies;
- Delivery will occur on a specific date;
- Products will meet every individual preference or aesthetic expectation.
Nothing in these terms excludes warranties or consumer protections that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, SoulWoven will not be liable for indirect, incidental, special, consequential, or punitive losses arising from:
- Website use or inability to use the website;
- Shipping delays beyond our reasonable control;
- Third-party services;
- Improper installation, handling, or use of a product;
- Unauthorized access caused by circumstances outside our reasonable control.
Where liability cannot be excluded, it will be limited to the amount paid for the affected product, unless applicable law requires otherwise.
17. Indemnification
You agree to indemnify and hold harmless SoulWoven and its representatives from claims, losses, and reasonable expenses arising from your unlawful use of the website, violation of these terms, or infringement of third-party rights.
18. Force Majeure
SoulWoven will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, customs delays, transportation disruptions, labor disputes, governmental restrictions, public health emergencies, cyber incidents, or carrier interruptions.
19. Governing Law
These terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights available in your place of residence.
20. Changes to These Terms
We may update these Terms of Service periodically. Changes become effective when published on the website with an updated revision date.
Your continued use of the website after publication of changes constitutes acceptance of the revised terms.
21. Contact Information
Questions regarding these terms may be sent to:
SoulWoven
107-7580 Columbia St
Vancouver, BC V5X 4S8
Canada
Email: support@soulwoven.website
Phone: +1 604 322-0112
Website: soulwoven.website