Shipping policy

This Shipping Policy explains how orders placed through soulwoven.website are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

SoulWoven provides free standard shipping to eligible destinations worldwide.

No minimum purchase amount is required unless otherwise stated during a specific promotion.

Certain remote, restricted, military, or unsupported locations may not be serviceable. If we are unable to deliver to your address, we will contact you and issue an appropriate refund for any amount paid.

2. Order Processing

Orders are generally processed after successful payment verification.

Processing may include:

Payment confirmation;
Address verification;
Product inspection;
Packaging;
Carrier handover.

Processing times may be longer during:

Weekends;
Public holidays;
High-volume sales;
Product launches;
Severe weather;
Unexpected inventory disruptions.

Once an order has entered fulfillment, changes or cancellations may no longer be possible.

3. Estimated Delivery Time

Our estimated standard delivery period is:

7–10 business days

This estimate begins after the order has been processed and transferred to the shipping carrier.

Business days generally exclude weekends and public holidays.

Delivery times may vary depending on:

Destination country or region;
Customs processing;
Carrier workload;
Remote-area transportation;
Weather conditions;
Local postal operations;
Incorrect or incomplete shipping details;
Government restrictions or transportation disruptions.

The delivery estimate is provided for guidance and is not a guaranteed arrival date.

4. Order Tracking

When tracking is available, you will receive a shipping confirmation containing a tracking number or tracking link.

Tracking information may take several business days to update after shipment.

In some locations, tracking updates may be limited between international departure and local carrier acceptance.

5. Multiple Shipments

Orders containing multiple products may be shipped in separate packages due to:

Product availability;
Warehouse location;
Packaging requirements;
Carrier limitations.

Separate packages may arrive on different dates. You will not be charged additional standard shipping fees for split shipments.

6. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

Recipient name;
Street address;
Apartment, suite, or unit number;
City;
Province, state, or region;
Postal or ZIP code;
Country;
Telephone number.

Contact us immediately if you notice an address error. Address changes cannot be guaranteed once fulfillment has started.

SoulWoven is not responsible for delays or delivery failures caused by incorrect, incomplete, or outdated information submitted by the customer.

7. Customs, Duties, and Taxes

International shipments may be subject to:

Customs inspections;
Import duties;
Local taxes;
Brokerage fees;
Handling charges.

Unless expressly included during checkout, these charges are generally the responsibility of the recipient.

Customs authorities determine whether fees apply. SoulWoven cannot control or predict customs charges or processing times.

Refusing a package because of customs charges may affect refund eligibility and may result in deductions for non-refundable carrier expenses where permitted by law.

8. Delayed Shipments

A delayed tracking update does not necessarily mean the package has been lost.

Before contacting us, please:

Review the tracking details;
Confirm that the delivery address is correct;
Check for attempted-delivery notices;
Ask household members or building staff;
Contact the local carrier where appropriate.

If your order has not arrived within a reasonable period after the estimated delivery window, contact support@soulwoven.website.

9. Lost Packages

If tracking indicates no meaningful movement for an extended period, we may open an investigation with the shipping carrier.

Carrier investigations may require additional time. Depending on the outcome, we may offer:

A replacement shipment;
A refund;
Store credit;
Another reasonable resolution.

An order is not automatically considered lost solely because tracking is temporarily delayed.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check the delivery location carefully;
Ask household members, neighbours, building reception, or property management;
Look for a delivery photograph or carrier notice;
Allow up to 48 hours, as some carriers mark parcels delivered before final placement;
Contact the local carrier.

If the package remains unavailable, contact us and we will review the matter.

11. Damaged Packages

If your parcel arrives visibly damaged, photograph the package before opening it when possible.

Please retain:

The original packaging;
The shipping label;
All product components;
Photographs or videos showing the damage.

Contact support@soulwoven.website promptly so we can assess the claim.

12. Refused, Unclaimed, or Undeliverable Packages

Packages may be returned to the sender when:

Delivery is refused;
The address is incomplete or incorrect;
The recipient is unavailable;
Customs charges remain unpaid;
The package is not collected from the carrier;
Local delivery restrictions apply.

We will review returned packages individually. Reshipment or refund eligibility may depend on the circumstances and any non-refundable carrier charges.